Ever see must have a contact page. Websites ranging in size and class from your local restaurant with a Fortune 500 company, have contact pages.
At my current startup I've seen a number of requests… through the pizza delivery guy letting us know he was at the front door to potential investors looking to chat with his m***gement team.
If you find yourself setting your contact page (and receiving the traf*** volume on the local restaurant) you will possibly not be thinking about how to control your contact requests when site traf*** increases. Nevertheless, you should.
Think about creating automation that alerts support, sales or some other stakeholders as part of your company when an e-mail request comes through. You could make a dropdown field in an application form for varieties of contact requests. You can create logic in most marketing automation platforms that sends email alerts to the appropriate resource with your startup depending on what sort of request the viewer selects.
I became buried with contact requests after we launched beta. As being a cloud-based product I saw many product support requests. So we mapped form submissions on our contact page to build support tickets in Zendesk.
You should arrange redundancies so contact requests (important ones!) don't get lost in a particular recipient's inbox. You can alert multiple recipients, create reminder emails, or trigger automatic replies to contact requests with information that will solve their problem.
This 's all quite simple to build with all-in-one marketing platforms like HubSpot.
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